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Due to the high order volume and the restrictions caused by the coronavirus pandemic, there will currently be a delay in delivery of 1 to 3 working days.

Support- and Serviceteam

Our team consists of experienced employees, who ride bicycles themselves in their leasure time and who have acquired a sound expert knowledge over the years. Should you have technical queries, we look forward to being at your disposal. info@bike-discount.de. Concerning queries, which even we cannot answer immediately, we look forward to calling you back after having gotten the necessary information. We thank you in advance for your understanding of the fact that the answering of e-mail-queries may turn out a bit shorter due to time constraints.

Please send your requests in German, English, French or Italian, as otherwise your request cannot be taken into consideration at the moment. Many thanks for your understanding.


Serviceteam - Components and Clothing


Business hours: 
Monday - Friday 8:00 a.m. - 6:00 p.m. 
Saturday 9:00 a.m - 1:00 p.m.  

Phone: +49 (0) 2641 - 37 90 60
eMailinfo@bike-discount.de
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Serviveteam - Bicycles


Business hours: 
Monday - Friday 8:00 a.m. - 6:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

Phone
: +49 (0) 2641 - 37 90 60
eMail: bikes@bike-discount.de

Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles
Advice in:  
Special Knowledge:
MTB, Road
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Special Knowledge:
Bikes
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Bikes
Our contact person for bicyclesOur contact person for bicycles
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Special Knowledge:
Bicycle technology
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Special Knowledge:
orders
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orders, customs

Serviceteam - Claim and return


Business hours:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.

Phone claim & return: 
+49 (0) 2641 - 37 90 60
Phone bicycle claim: +49 (0) 2641 - 37 90 690
eMail:  reklamation@bike-discount.de

If you want to return an article, please Log in and use the section "Return item" in your customer account.
Advice in:  
Special Knowledge:
Parts, Electric
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Special Knowledge:
Roadbike, Cycle Claim
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Special Knowledge:
Claim
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Special Knowledge:
Claim
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Cycle Claim, Clothing
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Manufacturer's Claim
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Damage in transit, Investigation
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Special Knowledge:
Cycle Claim
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Parts Claim

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Special Knowledge:
Claim
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Cycle Claim
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Special Knowledge:
Cycle Claim

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Special Knowledge:
Forwarding
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Forwarding
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Special Knowledge:
Damage in transit, Investigation


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