What are the current delivery times?
The current shipping time is 2 - 5 working days. However, the shipping service providers DHL and DPD are still working at the limits of their capacities, which means that updating the tracking information may take up to 2 days and the actual delivery may be delayed by several days. The delivery of bulky goods will currently take about 5 days more than usual.
Bicycle shipping details:
Due to the high volume of orders and the health and safety regulations imposed by the authorities as a result of the coronavirus pandemic, the current delivery time is approx. 4 weeks.*
All bicycles are completely assembled, fine-tuned and checked by our mechanics and then boxed up again for dispatch. This time and labour intensive quality standard must be maintained in order for us to deliver a flawless product to our customers.
*Please note: in the case of prepayment, financing and leasing, this timeframe does not begin until the money has been received or the payment has been approved by the lender or lessor.
Is the customer service still available?
Yes, our customer service is, of course, still available. However, our colleagues have to cope with a very high work load at the moment. We therefore kindly ask you for a bit of patience if the answering of your e-mail may take longer than usual. We can still be contacted by phone but, here too, the waiting times in the queue may be rather long in some cases.
Is the returns process also affected?
Due to the extended delivery times, there may also be delays when it comes to returns.
However, there is no need to worry if your return does not arrive before the end of the 14-day return period. It is not the day on which the goods arrive at our warehouse that counts, but the day on which you have shipped them back to us.