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Privacy Policy

Thank you for expressing your interest in our website. Protecting your privacy is very important to us. Below you will find detailed information about how your data is handled.

Recording your input data on server logfiles
You can visit our websites without providing any personal data. We only record data in so-called server logfiles, such as the name of the file accessed, the date and time of access, the data volume transferred and the requesting provider. This data will only be used to ensure the proper functioning of the page and to improve our service, but cannot be traced back to you.

Data collection and utilisation for contract administration purposes and for opening a customer account
We collect personal data when it is freely provided by you within the context of placing an order, making contact with us (e.g. via the contact form or by e-mail) or when opening a customer account. The specific data gathered is that provided on the various information forms. We use the data provided by you for contract administration purposes and to process your queries. Once the contract has been processed in full or your customer account has been deleted, your data is blocked to prevent any further utilisation and will be deleted on expiry of the mandatory retention periods set out in fiscal and commercial regulations, provided you have not expressly agreed to the further use of your data or we retain the right to further exploit your data in accordance with the law, of which we are obliged to inform you. You may cancel your customer account at any time via the contact facility set out below or via the function provided for this purpose within your customer account.

Data transfer for contract completion purposes
For the fulfilment of contract, we will transfer your data to the shipping company commissioned with delivery if necessary for the delivery of ordered goods. Depending on the payment service provider selected during the order process, we will pass on the payment data required for payment to the financial institution and possibly the payment service provider commissioned by us or the payment service provider selected by you. In part, the selected payment service providers may collect the data directly should you open an account with them. In such a case, you will have to register with your login data of the payment service provider during the order process. The data protection declaration of each respective payment service provider shall apply in such cases.

Data usage on subscription to the e-mail newsletter
If you subscribe to our newsletter we use the data required for this purpose or that which is separately provided by you in order to regularly forward our newsletter to you. You may unsubscribe from the newsletter at any time via the contact facility set out below or via a link provided for this purpose within the newsletter.

Identity and credit checking when selecting Billpay payment methods
If you choose to pay using one of the options from our partner Billpay GmbH https://www.billpay.de/en/ during the order process you will be asked to consent to the transmission to Billpay of the data required for identity and credit checking purposes, so that the payment can be processed. If you consent, your details (first name, surname, street and house number, postcode, town/city, date of birth, telephone number, and in the case of the direct debit the account details), as well as the details of your order, will be sent to Billpay.

For the purposes of this identity and credit checking process, Billpay or its authorised partner will send the details to credit rating and business information agencies, and will receive credit information based on a mathematical/statistical process which also includes the evaluation of address data. Detailed information about this process and the credit agencies used can be found in the data protection provisions of Billpay GmbH at https://www.billpay.de/en/terms/#datenschutz. Billpay also uses the services of third parties for the purposes of detecting and protecting against fraud. The data obtained by these means will be stored in encrypted form by the third party, so that they can only be read by Billpay. This data will only be used if you select a payment type with one of our business partners, Billpay, otherwise the data will automatically be deleted after 30 minutes.

You may withdraw your consent to Billpay at any time. However, Billpay will have the right to process, utilise and transmit your personal details if required in order to fulfil the contractual payment obligations or if required by law, or ordered by a court or public authority.

Instalment purchase
After you select the purchase on instalments payment option and grant the required consent to the processing of your personal data, we will forward your personal data (first name, surname, address, e-mail, telephone number, date of birth, IP address, gender) together with the data necessary for processing your order (the ordered item, invoice amount, payment due dates, total amount due, invoice number, tax(es), currency, order date and time) to our partner, TARGOBANK AG & Co. KGaA, Kasernenstr. 10, 40213 Düsseldorf , Germany, for the purposes of handling that payment method.

To verify the customer's identity or creditworthiness, our partner will check the publicly available databases and send relevant queries to credit rating agencies. The entities that obtain the said information or, where needed, the creditworthiness-related information using mathematical and statistical processes, as well as further details of your data are processed after they are provided to our partner TARGOBANK AG & Co. KGaA are listed in the partner's user privacy notice available at:


The consent to the disclosure of your data you grant when placing your order can be revoked at any time, also without explanation, with future effect.

Use of cookies
On many pages we use cookies in order to enhance the attractiveness of our website and to enable the proper utilisation of certain functions. This incorporates the use of small text files which are stored on your device, that save specific settings and data regarding the exchange between your browser and our system. Some of the cookies used by us will be deleted at the end of your browser session, i.e. once your browser has been closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).

Cookies do not contain any personal data and therefore cannot be assigned to any user. Based on the cookie-technology we only received anonymised information, e.g. about the website that led you to our shop, which pages have been viewed on our website etc. Please note that some cookies are already placed as soon as you enter our website.

You may configure your browser such that you are informed when any cookies are placed and decide in individual cases whether or not you wish to accept them, or you may reject cookies for specific cases or in general (detailed instructions regarding the setting options of your browser are given below) Should you reject any cookies the functionality of our website may be compromised.

Below we present information on cookies we use and how you can customise your browser in that respect.

  1. Necessary cookies
These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
  1. Analytical / performance cookies
These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
  1. Functionality cookies
These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests).
  1. Targeting cookies
These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
  1. Third-party cookies

The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.

How can I change cookie settings in my browser?

Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Internet Explorer™: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=de_DE
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Use of Google Analytics for web analysis purposes
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods which enable an analysis of your use of the website, through cookies for example, text files stored on your computer. The information created about your use of this website is generally transferred to a Google server in the US and saved there. Activating the IP anonymisation on this website will cause the IP address to be shortened before transfer within the member states of the European Union or in other contract states of the agreement about European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymous IP address transferred from your browser to Google Analytics will not be joined with other data logged by Google.

You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plugin, you can click this link in order to prevent the use of Google Analytics for this website in the future. An opt-out cookie will then be stored in your device. Once you delete your cookies, you will have to click the link again.

Use of social plugins by Facebook, Twitter, Google, Pinterest under use of the Shariff solution.
Social plugins (“plugins”) may be used by social networks on our website.

In order to increase the protection of your data when visiting our website, the plugins are not unrestricted but only incorporated into the page with the use of an HTML link (Shariff solution by c‘t). This integration guarantees that no connection is established to the servers of the social network provider when visiting our website which contains such plug-ins.

If you click on one of the buttons, a new browser window will open and call up the page of each respective service provider on which you may activate the like or share button (possibly after providing your login data).

The purpose and scope of data collection and additional processing and use of data by providers on their sites as well as the rights and setting options for privacy protection can be found in the privacy policy of your provider.


Right to information and contact details
You have the right to obtain free information about the personal details we hold about you, and in relation to the rectification, blocking or deletion of this data. If you have any queries about the collection, processing or use of your personal details, or wish to withdraw your consent for a certain type of data use, please contact our Data Protection Officer.

Sascha Radermacher
Breslauer Str. 21
53474 Bad Neuenahr-Ahrweiler