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Contact & Service

Do you have any further questions about an article you would like to order? Or questions about the order itself? You are wondering why your order has not yet arrived or how you can return an item? Then this is the right place for you! We have gathered the answers to the most common questions to help you find what you need as quickly as possible.

Order & Order Processing


Questions about the ordering process

An item is currently not available, when will it be available again?

Should an item not be available we will specify the delivery date according to our supplier. If you do not find a delivery date in the item description we do not have any further information about the expected delivery date at present.


You have the possibility to use our notification service. You can enter your email address on the item page by using the corresponding button. You will get a notification as soon as the item is available again.

Please note: We can not guarantee that the expected delivery date will be met by our supplier.

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I have forgotten to add an item to my order. Can you please add it?

That is not possible for logistical reasons.


We can neither add an item to an existing order nor can we ship an order together with another order.

The forgotten item has to be ordered separately.

Can several orders be shipped in one package?

That is not possible for logistical reasons.


We can neither add an item to an existing order nor can we ship an order together with another order.

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Shipping / Delivery


Questions about shipping / delivery

Where is my package?

In order to keep you informed about the progress of your order, you will receive two further status emails from us after the order confirmation. The first email will be sent by our system after your order has been packed. You will receive the second one during the evening after the parcel has been picked up by the deliverer.

In the second email you will also find the tracking link for tracking your shipment.

  • In most cases the link will not be activated until the next day, when the package has been processed for the first time in a distribution center.

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What are the shipping costs?

The shipping costs for the respective item are displayed below the item price.

A detailed list of the shipping costs can be found here.


Please note:
The shipping costs shown for bulky goods refer to one parcel e.g. a transport case. When ordering several bulky goods the shipping costs also increase according to the number of items ordered since several packages must be shipped.

The package was delivered with a transport damage.

We kindly ask all customers to check the package for possible damage when you receive it. Should the parcel be re-glued by the deliverer or should it show clear damage please refuse acceptance!

The goods are then automatically returned to us. Afterwards we can refund the purchase amount or arrange for a new shipment depending on your wishes.


If you have already accepted a damaged or glued package we ask for your cooperation so that we can assert our claims against the deliverer.

In this case please send us meaningful photos of the package and the defective item so that we can complain about the delivery to the respective carrier.

Please send all photos via our contact form 'question about complaint (general)'. Alternatively you can email us with the subject "defective item" to reklamation@bike-discount.de.


Please let us know if you want a replacement of the defective goods or if you want a refund of the purchase price.

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Returns & Complaints


Questions about complaints

How can I return an item?

Log in into your customer account. You will find the return form by clicking "Return Item". Here you can download your return label and the parcel stamp if necessary.

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Do I have to pay the return shipping costs?

We bear the return costs if:

  • You make a justified complaint within the warranty period.
    Further information about the topic guarantee you can find in our FAQ under 'What warranty do I have?'.
  • You revoke the order* in whole or in part and the value of the goods returned is over 50,- €.
    Excluded therefrom are items which are shipped by carrier. These items have to be returned by carrier too. Your right of revocation is 14 days.

We do not bear the return costs if:

  • You return goods on the basis of revocation* and the value of the goods is less than 50,- €.
    You can return the goods at your own expense directly or you can download our discounted return label via your customer account. The cost for the return will be charged from your refund subsequently.
  • You return the goods on the basis of revocation* which have to be shipped back by carrier. In this case we charge flat rate shipping costs in the amount of 30,- €.
    Whether an item is shipped by carrier you can verify by checking your invoice. The carrier in these cases is DHL freight.

Please initiate the return online in your customer account by clicking 'send back items'.
Afterwards you have to download the return note and the parcel stamp if necessary.

*valid for the countries: Germany, Belgium, Denmark, Finland, France, Italy, Luxembourg, the Netherlands and Austria. Should you return goods to us on the basis of a revocation from a country not listed here, you will bear the shipping costs.

Can I replace items?

We do not offer a replacement.

If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Online-shop.


Why do we not offer a replacement?

It may take several days until we receive the returned goods. Afterwards we need a certain amount of time for the processing. Often the requested size is sold out in the meantime, and we can not replace the item anymore. By ordering the new item before returning the old item you ensure that you actually receive the new item in the requested size.

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You can find more answers to frequently asked questions in our FAQ section.

to the FAQs

If you cannot find the answer to your question here, please use the contact form to contact our support team directly.

  Contact Form

Contact Details Onlineshop

H&S Bike-Discount GmbH
- Onlineshop -
Wernher-von-Braun-Str. 15
53501 Grafschaft
Germany


  No sales on site. Support only online and by phone

Business hours:
Monday - Friday: 8 am - 6 pm
Saturday: 9 am - 1 pm

Customer Service:
Phone: +49 (0) 2225 - 88 88 0
E-mail: info@bike-discount.de
Fax: +49 (0) 2225 - 88 88 199

Bike Support:
Phone: +49 (0) 2225 - 98 90 590
E-mail: bikes@bike-discount.de

Bike-Returns:
Phone: +49 (0) 2225 - 98 90 135

Contact Details Megastore

Bike-Discount Megastore
- Store -
Auf dem Kirchbüchel 6
53127 Bonn
Germany


http://www.megastore.bike  

Opening Hours:
Monday - Friday: 10 am - 8 pm
Saturday: 10 am - 6 pm

Customer Service:
Phone: +49 (0) 228 - 97 84 80
E-mail: megastore@bike-discount.de
Fax: +49 (0) 228 - 62 04 824

Contact

Our support- and serviceteam is here for you:


Alternatively, you can use our Contact form:


Contact Details Onlineshop



H&S Bike-Discount GmbH
- Onlineshop -
Wernher-von-Braun-Str. 15
53501 Grafschaft
Germany

Sales and inquiries available only online and by telephone!

Business hours distribution:

Monday - Friday: 8 am - 6 pm
Saturday: 9 am - 1 pm

Hotline Components and Clothing:

+49 (0)2225 - 88 88-0 
info@bike-discount.de

Hotline Bikes:

+49 (0)2225 - 98 90 590
info@bike-discount.de

Fax:

+49 (0)2225 - 88 88-199

Contact Details Megastore



Bike-Discount Megastore
- Store -
Auf dem Kirchbüchel 6
53127 Bonn
Germany 

Opening Times:

Monday - Friday: 10 am - 8 pm
Saturday: 10 am - 6 pm

Website: 

http://www.megastore.bike

Components and Clothing:

+49 (0)228 - 97 84 80
megastore@bike-discount.de

Sales dept. bikes and frames:

+ 49 (0)228 - 97 84 80
radverkauf@bike-discount.de

Garage/Service:

+49 (0)228 - 97 84 80

Fax:

+49 (0)228 - 62 04 824
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