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Contact Support- and Serviceteam

Our team consists of experienced employees, who ride bicycles themselves in their leasure time and who have acquired a sound expert knowledge over the years. Should you have technical queries, we look forward to being at your disposal. info@bike-discount.de. Concerning queries, which even we cannot answer immediately, we look forward to calling you back after having gotten the necessary information. We thank you in advance for your understanding of the fact that the answering of e-mail-queries may turn out a bit shorter due to time constraints.

Please send your requests in German, English, French or Italian, as otherwise your request cannot be taken into consideration at the moment. Many thanks for your understanding.


Contact - Components and Clothing


Business hours:
 
Monday - Friday 8:00 a.m. - 6:00 p.m. 
Saturday 9:00 a.m - 1:00 p.m.  
 Phone: +49 (0) 2225-8888-120
eMailinfo@bike-discount.de
Our contact person for our French customersOur contact person for our French customers  
 

Advice in:   

 

Advice in:  

  Advice in:   
     
Our contact person for Italian customersOur contact person for Italian customers  
Our employee in order processingOur employee in order processing
  Our employee in order processing
Our employee in order processing
Advice in:    

Advice in:  

  Advice in:  
     
 Our employee in order processing
Our employee in order processing
   
   
Advice in:      Advice in:    
   

Contact - Bicycles


Business hours: 
Monday - Friday 8:00 a.m. - 6:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

Phone
: +49 (0) 2225-8888-222
eMail: bikes@bike-discount.de

Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles

Advice in 
Special Knowledge:
MTB, Road

Advice in 
Special Knowledge:
MTB, Road
Advice in 
Special Knowledge:
Triathlon, Road
Our contact person for bicycles Our contact person for bicycles
Our contact person for bicycles
Our contact person for bicycles
Our contact person for bicycles
Advice in 
Special Knowledge:
MTB, Enduro
Advice in 
Special Knowledge:
eBike, Costums matters
Advice in 
Special Knowledge:
Bicycle technology

Contact - Claim and return


Business hours:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.

Phone claim & return: 
+49 (0) 2225-8888-132 
Phone damage in transit & package search: +49 (0) 2225-8888-111
eMail:  reklamation@bike-discount.de
If you want to return an article, please Log in and use the section "Return item" in your customer account.
Unser Mitarbeiter aus der ReklamationsabteilungUnser Mitarbeiter aus der Reklamationsabteilung Unser Mitarbeiter aus der ReklamationsabteilungUnser Mitarbeiter aus der Reklamationsabteilung Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Advice in:  
Special Knowledge:
Parts, Electric

Advice in:  
Special Knowledge:
Roadbike, Cycle Claim

Advice in:  
Special Knowledge:
Claim, Customs matters
Service Claim
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Advice in:  
Special Knowledge:
Claim
Advice in:  
Special Knowledge:
Cycle Claim, Clothing
Advice in 
Special Knowledge:
Manufacturer's Claim

Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der ReklamationsabteilungUnser Mitarbeiter aus der Reklamationsabteilung
Advice in:  
Special Knowledge:
Damage in transit,
Investigation
Advice in:  
Special Knowledge:
Cycle Claim
Advice in 
Special Knowledge:
Parts Claim
Unsere Mitarbeiterin aus der Reklamationsabteilung
Unsere Mitarbeiterin aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Unser Mitarbeiter aus der Reklamationsabteilung
Advice in 
Special Knowledge:
Damage in transit,
Investigation
Advice in 
Special Knowledge:
Parts Claim
Advice in  
Special Knowledge:
Parts Claim

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