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COVID-19-Update: you will find all information about "orders & delivery times" here!

Contact Support- and Serviceteam

Our team consists of experienced employees, who ride bicycles themselves in their leasure time and who have acquired a sound expert knowledge over the years. Should you have technical queries, we look forward to being at your disposal. info@bike-discount.de. Concerning queries, which even we cannot answer immediately, we look forward to calling you back after having gotten the necessary information. We thank you in advance for your understanding of the fact that the answering of e-mail-queries may turn out a bit shorter due to time constraints.

Please send your requests in German, English, French or Italian, as otherwise your request cannot be taken into consideration at the moment. Many thanks for your understanding.


Contact - Components and Clothing


Business hours:
 
Monday - Friday 8:00 a.m. - 6:00 p.m. 
Saturday 9:00 a.m - 1:00 p.m.  
 Phone: +49 (0) 2225-8888-120
eMailinfo@bike-discount.de
Our contact person for our French customersOur contact person for our French customers
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Contact - Bicycles


Business hours: 
Monday - Friday 9:00 a.m. - 6:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

Phone
: +49 (0) 2225 98 90 590
eMail: bikes@bike-discount.de

Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles
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MTB, Road
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Bikes
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Bikes
Our contact person for bicyclesOur contact person for bicycles Our contact person for bicyclesOur contact person for bicycles
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Bicycle technology
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Bicycle technology


Contact - Claim and return


Business hours:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.

Phone claim & return: 
+49 (0) 2225-8888-132 
Phone damage in transit & package search: +49 (0) 2225-8888-111
eMail:  reklamation@bike-discount.de
If you want to return an article, please Log in and use the section "Return item" in your customer account.
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Parts, Electric
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Special Knowledge:
Roadbike, Cycle Claim
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Claim
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Claim
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Cycle Claim, Clothing
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Manufacturer's Claim
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Damage in transit, Investigation
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Cycle Claim
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Parts Claim
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Damage in transit,
Investigation
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Cycle Claim
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Damage in transit, Investigation



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Forwarding
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Forwarding
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Claim
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