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General Terms & Conditions

General terms and conditions 
of the company H&S Bike-Discount GmbH
as per the German Civil Code
valid as of: May 2015

Terms of delivery 
A) Making a purchase
1. Order 
We offer the possibility to order conveniently via our online-shop, by fax or by phone. For mutual safety, orders from abroad are not accepted by telephone.
2. How to pay 
a) By C.O.D. (cash on delivery) 
The delivery is effected via DHL. You pay the amount to the carrier directly on receipt of the goods. Please acknowledge that in addition to our internal C.O.D. charge of 4,- € a postal surcharge of 2,- € will be charged upon delivery by the deliverer when choosing C.O.D. A delivery by C.O.D. is only possible within Germany.
b) By payment in advance 
When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.
c) By credit card / PayPal
For our customers, we offer payment by Mastercard or Visa credit cards.
d) By voucher
Please note that the amount of the gift-voucher (if you have several gift-vouchers: the sum of all gift-vouchers) can not be higher than the order amount. Vouchers are not redeemable for cash.
Advice: Please indicate your e-mail-address when ordering. You then automatically receive an acknowledgement-e-mail regarding the receipt of your order with all necessary details for the desired way of payment.
3. Delivery 

We choose the most favourable way of dispatch for your delivery. Of course we deliver your orders at your home address. Should the carrier not be able to deliver the goods, we will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depositary near your home address. If not avoidable, we reserve the right of effecting partial deliveries.

We insure all parcels up to a value of 2500,- €, since the risk of transport passes over to the buyer once the goods are handed out to the carrier. This service is free of charge for our customers. Please consider that customs' fees and import purchases taxes will be charged when the goods are exported to non-eu-countrys and we do not know how much this will cost you. The customs authorities in charge will be able to inform you about these charges.

B) Security of purchase / Instructions for the right of withdrawal
1. Warranty 

Basically, we grant two years of implied warranty on all items, as alleged by law.

Furthermore, we expand our services. Should a bicycle frame of one of the brands Radon or Cube break within 6 years (frames made of carbon 3 years) from date of order (bicycle purchased in May 2015 or later), we will substitute the broken frame. We reserve the right to substitute the frame by a corresponding successor. Provided that the bicycle was used according to the specifications of the manufacturer.

2. Cancellation/Revocation policy for consumers
Consumers have a legal right of withdrawal under the following stipulations. In which consumer is any natural person concluding a legal transaction for a purpose not associated with either their commercial or freelance profession.

Cancellation terms
Right of withdrawal
You have the right to withdraw from this contract within a period of 30 days without justification.
The term is 30 days and starts on the day that you or a third person named by you, who is not the carrier, received the goods in your/their possession.
To exercise your right of withdrawal, you must inform us
H&S Bike Discount GmbH
Wernher-von-Braun-Str. 15
53501 Grafschaft
Fax +49 (0) 2225/8888-199 ;
of your decision to revoke the contract by submitting a clear explanation (i.e. written letter sent by mail, fax, email). You may use the attached sample revocation form, but it is not mandatory to use such.
Preserving terms is accomplished by timely dispatch of the declaration of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we will have to refund all funds, that we received from you, including the shipping costs (excluding the additional costs, resulting from you selecting a different way of shipping other than the inexpensive, standard one offered by us) forthwith and within a 30 day period starting on the day of receiving your written withdrawal.
The refund will be made in the same form of payment you used when placing your order, except a different explicit agreement was made. There will be no charge for the refund by us. We may deny the refund until we receive the goods back or until you prove that the goods have been sent back, depending on which is earlier.
You have to return the goods immediately and within the 30 day period, starting on the day that you informed us of your withdrawal from the contract. The term is maintained, if you send off the goods before expiration of the 30 day term. You are responsible for the immediate costs of the return.
You are only responsible for a possible value loss, if the value loss is not due to handling the goods to check the nature, features and operation in a necessary manner.

The consumer will not have the right to cancel the contract

- in respect of contracts for the supply of audio or video recordings or software if they are unsealed by the consumer.

- in respect contracts for the supply of sealed goods which are not suitable for reasons of health or hygiene to return if their seal was removed after delivery.

End of cancellation terms
3. Transport damage/complaints

We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.

4. Privacy policy
We use and save your data in accordance with the "Bundesdatenschutzgesetz" (German Data Protection Act) and only if this is necessary to process your order correctly. If necessary, the required data will be forwarded to service providers for this reason. All individual-related data will of course be treated strictly confidentially.

According to our terms and conditions, the display of our products in our online shop does not represent a legally binding offer; instead it is a non binding online-catalog.
By clicking on the button “finalizing order with binding payment duty” you are placing a binding order of all goods in your shopping basket. The order confirmation is sent out immediately after placing your order, but does not constitute a contract acceptance. We can accept your order by sending out a contract note per E-mail or by sending out the goods within 5 days.
C) Voucher campaign
The voucher code must be pasted into the voucher code field and it also needs to be varified by clicking on the "Redeem"-button.

As soon as you send a product back and your purchase value becomes less than value mentioned in the promotion the offer is no longer valid and the discount will be substracted from your refund.

Please keep in mind that an allocation of the gift voucher after placing the order is not possible due to technical restrictments.

The gift voucher can be redeemed until 24:00h (CET) of the last day of the voucher campaign
unless stated otherwise.
D) Supplier
H&S Bike Discount GmbH, C.E.O.s Dipl.-Ing. Ralf Heisig, Dipl.-Volkswirt Christopher Stahl, Wernher-von-Braun-Str. 15, DE-53501 Grafschaft, HRB 23821 Amtsgericht Koblenz, USt. ID_Nr. DE 204042912