Contact Support- and Serviceteam

Our team consists of experienced employees, who ride bicycles themselves in their leasure time and who have acquired a sound expert knowledge over the years. Should you have technical queries, we look forward to being at your disposal. info@bike-discount.de. Concerning queries, which even we cannot answer immediately, we look forward to calling you back after having gotten the necessary information. We thank you in advance for your understanding of the fact that the answering of e-mail-queries may turn out a bit shorter due to time constraints.

Please send your requests in German, English, French or Italian, as otherwise your request cannot be taken into consideration at the moment. Many thanks for your understanding.

 

Contact - Components and Clothing


Business hours: Phone: +49 (0)2225-8888-120   eMailinfo@bike-discount.de
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m - 1:00 p.m.   

 

Our employee in order processing   Our employee in order processing   Our employee in order processing

Guillaume Corset
Advice in:   

 

Ginette Blanton
Advice in:  

  Lars Steffes
Advice in: english
         
Our employee in order processing
 
Our employee in order processing
  Our employee in order processing
Hamide Bebek
Advice in:   
 

Sabrina Frings
Advice in:  

  Kerstin Karba
Advice in:   
         
Our employee in order processing    

Advice in:  
 

 

 

Contact - Bicycles


Business hours: Phone: +49 (0)2225-8888-222   eMailinfo@bike-discount.de
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 1:00 p.m.


Michael Hentschel
Advice in:  
Special Knowledge:
MTB, Road

Heiko Kurz
Advice in:  
Special Knowledge:
MTB, Road
Matti Maus
Advice in:  
Special Knowledge:
MTB, Long travel
Alex Kaysen
Advice in:  
Special Knowledge:
MTB, Road, Lightweight Construction
Rene Sauerbrey
Advice in:  
Special Knowledge:
MTB, E-Bike, Trekking
Guy Péruche
Advice in:  
Special Knowledge:
Order processing

 

Contact - Claim and Replacement


Business hours:

Phone claim & return delivery

  eMail: info@bike-discount.de
Monday - Friday 8:00 a.m. - 6:00 p.m. +49 (0)2225-8888-132
Saturday 9:00 a.m. - 1:00 p.m. Phone damage in transit & package search
+49 (0)2225-8888-146


Ralf Nowitzki
Ralf Nowitzki
Advice in:  
Special Knowledge:
Parts, Electric

Christian Schmidt
Advice in:  
Special Knowledge:
Components (Enduro, DH)

Philipp Kneip
Advice in:  
Special Knowledge:
Cycle Claim, Technics
Daniel Schäfer Christian Morgenschweis
Max Gerhards
Advice in:  
Special Knowledge:
Roadbikes, Clothing
Daniel Schäfer
Advice in:  
Special Knowledge:
Cycle Claim, Technics
Christian Morgenschweis
Advice in:  
Special Knowledge:
Manufacturer's claim
Manfred Nelles Meike Hardt
Manfred Nelles
Advice in:  
Special Knowledge:
Bicycles, Clothing
Hamide Bebek
Advice in:
  
Special Knowledge:
Damage in transit,
Investigation
Meike Hardt
Advice in:  
Special Knowledge:
Damage in transit,
Investigation
Sabrina Kunz
Advice in:
 
Special Knowledge:
Credit advices

 


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LIVE SUPPORT
 Hotline
+49 (0)2225 / 8888-0
Phone service available
Monday - Friday

8.00 am - 6.00 pm
Saturday
9.00 am - 1.00 pm
Extended return period
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All orders placed November 24, 2014 or later can be returned until January 16, 2015.
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